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  • Results 1 to 5 of 5
    1. #1
      Puppy
      bueller's Avatar
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      New owners for Chewy.com

      Petsmart is buying Chewy.com. Hope the prices and service doesn't change.

    2. #2
      Best Friend Retriever
      Snowco Labradors's Avatar
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      May 2014
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      Petsmart is affiliated with HSUS and PETA. I will not be buying from them. Chewy made a big mistake with this buy out. They are going to lose a lot of business and their prices will most likely increase. Its all over the internet and on FB dog groups.

    3. The Following 2 Users Say Thank You to Snowco Labradors For This Useful Post:

      Maxx&Emma (04-29-2017), Sue (04-29-2017)

    4. #3
      Senior Dog
      SunDance's Avatar
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      May 2014
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      I just got a letter from Chewy.....Tuffy's will no longer sell their products through Chewy.com. Guess they don't like PetSmart, either.

      I just checked Amazon for the NutriSource variety I feed and see where the price is a lot higher. Then I went to Jet.com...looks like that's where I'll be going from now on.
      Hidden Content

      Sunnie: gotcha day 03/08/09; birth unknown but given 07/01/02

      Danny: The Sundance Kid....Sunnie's boy....birth 03/31/09 (in my living room)

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    5. #4
      Senior Dog
      barry581's Avatar
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      I saw a TV ad for Chewy's this morning. It will be all downhill from here.

      ON a positive note, I ordered a bag of food that was delivered last week and it had a big hole it in. I called Chewy's and they sent me another bag of food for free, without me asking for it. The reason I called was the hole was caused by throwing the bag of food on top of the bones that were in the box, and I wanted to make them aware of the packing issue. So for right now at least, things seem to be pretty good from a CS standpoint.

    6. #5
      Senior Dog
      SunDance's Avatar
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      Quote Originally Posted by barry581 View Post
      I saw a TV ad for Chewy's this morning. It will be all downhill from here.

      ON a positive note, I ordered a bag of food that was delivered last week and it had a big hole it in. I called Chewy's and they sent me another bag of food for free, without me asking for it. The reason I called was the hole was caused by throwing the bag of food on top of the bones that were in the box, and I wanted to make them aware of the packing issue. So for right now at least, things seem to be pretty good from a CS standpoint.
      Chewy has always had great CS. I can't remember exactly what I'd read about when things were going to switch hands but the letter I got was typed and signed "Chewy family" and not the owner's names (like the Christmas cards always were)...so I presume they're already under new ownership. It would be good if they at least kept the original standard of CS, but....

      I've bought from Jet before and was pleased...but never had a CS issue. I hope Jet will be the solution to my search because I want to keep the pups on the same food and know from calling around that the local (not all terribly local) stores aren't a guarantee to have it in stock and are definitely pricier than Chewy was. (and...yikes....the Amazon price for comparison; Jet is actually cheaper than Chewy and I just bought two bags in case there's a flood of interest initially after the Chewy letters are received.

      The Natura/P & G switch and downfall is still too fresh in my mind for me to feel all warm and fuzzy about Chewy's future. Can't help it.

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