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    1. #1
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      New owners for Chewy.com

      Petsmart is buying Chewy.com. Hope the prices and service doesn't change.

    2. #2
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      Petsmart is affiliated with HSUS and PETA. I will not be buying from them. Chewy made a big mistake with this buy out. They are going to lose a lot of business and their prices will most likely increase. Its all over the internet and on FB dog groups.

    3. The Following 2 Users Say Thank You to Snowco Labradors For This Useful Post:

      Maxx&Emma (04-29-2017), Sue (04-29-2017)

    4. #3
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      I just got a letter from Chewy.....Tuffy's will no longer sell their products through Chewy.com. Guess they don't like PetSmart, either.

      I just checked Amazon for the NutriSource variety I feed and see where the price is a lot higher. Then I went to Jet.com...looks like that's where I'll be going from now on.
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    5. #4
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      I saw a TV ad for Chewy's this morning. It will be all downhill from here.

      ON a positive note, I ordered a bag of food that was delivered last week and it had a big hole it in. I called Chewy's and they sent me another bag of food for free, without me asking for it. The reason I called was the hole was caused by throwing the bag of food on top of the bones that were in the box, and I wanted to make them aware of the packing issue. So for right now at least, things seem to be pretty good from a CS standpoint.

    6. #5
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      Quote Originally Posted by barry581 View Post
      I saw a TV ad for Chewy's this morning. It will be all downhill from here.

      ON a positive note, I ordered a bag of food that was delivered last week and it had a big hole it in. I called Chewy's and they sent me another bag of food for free, without me asking for it. The reason I called was the hole was caused by throwing the bag of food on top of the bones that were in the box, and I wanted to make them aware of the packing issue. So for right now at least, things seem to be pretty good from a CS standpoint.
      Chewy has always had great CS. I can't remember exactly what I'd read about when things were going to switch hands but the letter I got was typed and signed "Chewy family" and not the owner's names (like the Christmas cards always were)...so I presume they're already under new ownership. It would be good if they at least kept the original standard of CS, but....

      I've bought from Jet before and was pleased...but never had a CS issue. I hope Jet will be the solution to my search because I want to keep the pups on the same food and know from calling around that the local (not all terribly local) stores aren't a guarantee to have it in stock and are definitely pricier than Chewy was. (and...yikes....the Amazon price for comparison; Jet is actually cheaper than Chewy and I just bought two bags in case there's a flood of interest initially after the Chewy letters are received.

      The Natura/P & G switch and downfall is still too fresh in my mind for me to feel all warm and fuzzy about Chewy's future. Can't help it.

    7. #6
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      Champion and Fromm pulls their food from Chewy

      Fromm, Champion pull products from Chewy.com | PetfoodIndustry.com

    8. #7
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      I'm not surprised.

      Too bad Chewy didn't sell to someone with more integrity.

    9. #8
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      Jet is owned by Walmart, Walmart invests heavily in China.
      Petsmart is not affiliated with PETA, does donate to spay and neuter clinics, has been publically criticized by PETA
      PetSmart - Wikipedia

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    11. #9
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      Quote Originally Posted by SunDance View Post
      I'm not surprised.

      Too bad Chewy didn't sell to someone with more integrity.
      Why do you say that

    12. #10
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      I've stuck w/ them mainly because their service and prices have been great. I phoned last week to ask if they'd redeem breeder vouchers for free bags of food (from Eukanuba) and they said yes, told me the best way to go about mailing (using a tracking #). Earlier this week after my vouchers had arrived, I phoned again, got another very nice guy on the phone who found the info, and had them applied to my account then and there. I had no idea the sale to PetSmart was final already, but it appears on line that it is. So far, I've seen no price increases and no change in anything online. Interesting point that PETA actually criticizes them, bueller!!! I'd say that's a positive.
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    13. The Following User Says Thank You to windycanyon For This Useful Post:

      bueller (07-22-2017)

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