Apple Customer Support Rocks

Yesterday I accidentally made a $32 In App Purchase on a game I was playing.

I logged into my Apple Account and created a support ticket to contact them.

They called my contact number within 2 minutes to start the support session, probably way less.

I was on hold for less than 2 minutes and at that they gave me the choice of what type of music I wanted to listen to or not listen to anything at all.

The Support person apologized for making me wait and refunded the money with no questions asked.

He also spoke perfect english. I say this because Bell has a call center in Quebec and I can't understand half of what is being said to me when I call for support on my tv or phone.

The whole thing took under 5 minutes to resolve and they followed up with an email with the persons name that helped me.

If more companies could be like that.

If more companies could be like that. That's for sure!!!!!

I was at the Apple Store yesterday due to a self created issue with the email function o, me MacBook Pro. A young lady named Stephanie resolved me problem quickly with a customer friendly attitude, technical abilities that were astounding, and no charge to meself as a customer. Before leaving the store I asked to speak to the manager and complimented the staff, Stephanie, and general operations with regard to me own personal experience and the overall outstanding customer service provided.

Irishwhistler

Sadly in a world where everyone wants to grind you for the lowest possible price, customer service has gone the way of the dinosaur.