How would you react to this?
Ursa is on a prescription drug called Keppra for her epilepsy and we order it every 3 months from the same compounding/veterinarian pharmacy. Keppra is not cheap and without pet insurance, I don't know how people without pet insurance can afford it. She's also on homeopathics, but that's another story.
I phoned in Ursa's refill last Thursday afternoon, giving the pharmacy 3 business days notice to fill the script (they've asked me for 2 days notice) and that I would come in on Monday to pick it up, since Ursa would have only 2 pills left.
I went in around noonish today and asked for Ursa's meds. The lady behind the counter looked here and there, then talked (whispered) with the pharmacist, asked me for the 2nd time when I had phoned it in, and that's when I asked "what, it's not ready again?''. This is the 3rd time the meds haven't been ready, even after I gave them plenty of notice to have it ready. Then I got the b*tchy attitude, again, like it's my fault THEY don't have the meds ready, so naturally, I react the same way and say "when you have it ready, you can deliver it to my house, I'm not coming back a 2nd time...AGAIN". She told me to go upstairs and talk with the compounding pharmacist, so I do. There, a young girl at the desk says that I have to give them at least 3 days notice, to which I say, "Thurs, Fri, Sat, and part of Mon, how many days is that?"
Then she goes to the back, comes out with 3 containers of meds and says "I found it, it's ready, just waiting to be processed". "Good", I say, and watch her fill the script, when suddenly out from the back comes a pharmacist and says to the young girl "that's not the right dosage, this dog need 750 mg, NOT 500 mg"!! "WOW", I say, "what the f", and stop myself, look at the pharmacist and say "thanks for catching this bad mistake, 'cause I'd be wondering why my dog is grand-malling at 3:00 in the morning, wouldn't I". Both of them walk away, never to be seen again. Then I got to deal with the ballsy-know-it-all head-pharm, and he tells me that they don't have enough of the 750 mg to fill the script, so I say "well, give me what you have and I'll come back", but for some strange reason, he couldn't do that, but could give me 12 pills for 4 days. He goes on to tell me that I should have waited for them to phone me when the script was filled, like they have in the past. WHAT!?!?! THEY'VE NEVER, EVER PHONED ME BEFORE! I remind him of the phone message I have on my machine, with the lady telling me that it would be ready on Monday.
I went home with 12 pills and got on the horn and called other pharmacies in my area and quickly learned that they all need 1 days notice and that 1 in particular is $80.00 less in price. Needless to say, I cancelled the refill after phoning the vet (told them what happened) to start up with a new compounding/veterinarian pharmacy.
Obviously, this pharmacy doesn't take it seriously when it comes to Ursa's life-saving meds and not once apologized for their errors. Good riddance to them!!!!!!!!!!!!!!!!