Omg. Sears sucks.
We bought our washer, dryer, fridge, DW & microwave from them for our new house.
1st attempt to deliver- They backed off the driveway & had to be towed out. They left without trying again.
2nd- fridge & dryer were damaged with big crease's down the front doors. They offered me $100 to accept the damaged crap. If we wanted damaged appliances we would bought them.
3rd- They tried to deliver the exact same damaged fridge. The dryer door was damaged.
4th- The dryer & fridge were ok. We paid for the upgraded hose kit for the washer. For the 4th week in a row they sent the plain rubber hoses.
5th- they sent the same plain rubber hoses again.
6th- they finally sent the correct stainless steel braided hose kit.
This took 6 weeks to get 4 fricking appliances delivered because they only deliver to our area once a week. I called the manager( we were on a first name basis at this point). He graciously offered to refund our $49.99 delivery charge. I told him they offered me $100 to accept damaged crap. He said that is all he would do so we accepted the $49.99. They paid us with a check that took another 6 weeks to arrive.
Sears sucks.
I wish you better luck than we had.