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  1. #1
    "Sorry" Woody's Avatar
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    May 2014
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    Canada
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    Apple Customer Support Rocks

    Yesterday I accidentally made a $32 In App Purchase on a game I was playing.

    I logged into my Apple Account and created a support ticket to contact them.

    They called my contact number within 2 minutes to start the support session, probably way less.

    I was on hold for less than 2 minutes and at that they gave me the choice of what type of music I wanted to listen to or not listen to anything at all.

    The Support person apologized for making me wait and refunded the money with no questions asked.

    He also spoke perfect english. I say this because Bell has a call center in Quebec and I can't understand half of what is being said to me when I call for support on my tv or phone.

    The whole thing took under 5 minutes to resolve and they followed up with an email with the persons name that helped me.

    If more companies could be like that.
    Thanks Everyone!!

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    Charlotte K. (04-23-2017)

  3. #2
    Senior Dog Blackboy98's Avatar
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    May 2014
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    St. Louis, Mo.
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    If more companies could be like that. That's for sure!!!!!
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    CRACKER-My Heart Dog FOREVER 6/10/2005-7/9/2011

    Mike and Gabe--GOTCHA 7/25/2011

  4. #3
    Senior Dog IRISHWISTLER's Avatar
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    Jun 2014
    Location
    CT
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    I was at the Apple Store yesterday due to a self created issue with the email function o, me MacBook Pro. A young lady named Stephanie resolved me problem quickly with a customer friendly attitude, technical abilities that were astounding, and no charge to meself as a customer. Before leaving the store I asked to speak to the manager and complimented the staff, Stephanie, and general operations with regard to me own personal experience and the overall outstanding customer service provided.

    Irishwhistler
    TEAM TRAD PRO STAFF
    DUBLIN DUCK DYNASTY

    Joanie Madden, Mary Bergin, Adrea Coor, and Nuala Kennedy, each an Irish whistle goddess in her own right.

  5. #4
    Moderator
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    May 2014
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    Greenwood, Delaware
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    Sadly in a world where everyone wants to grind you for the lowest possible price, customer service has gone the way of the dinosaur.

 



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