Do you go back?

[smartrock]

Wow- you guys are a tough crowd! If it's a place where you go frequently enough to be considered "regulars", would one bad night really make you turn away? How many good experiences are enough to make you overlook one bad night or does one bad experience cancel out all prior good experiences? I can see not returning to someplace that you don't often go or it's your first visit and first impression, but if I'd always had good experiences and considered myself a "regular", I'd give them the benefit of at least one more visit.

[JC001]

I'd give them another chance since you didn't have this kind of experience before.

[Mr Kleb]

I've been on both side of the table - customer, and everything from server to dishwasher. I learned that sometimes your shift blows up, goes badly and all you can do is get through it.

That may have happened this time, sounds like the first time in more than a few visits. Might be good to go back.

[janedoe]

I figured out what the source of our irritation is.

The fact is that we have had this experience before at other restaurants. The overall impression is that since we're easy going and tip well all of the time, we are taken for granted when it looks like a crowd of new people might get them other customers. The assumption seems to be that we'll be back so, so what? However, we are around the entire year so this makes no sense because we show up on near empty nights in July or September or other times when we literally carry their servers. But the shiny new thing seems to be more appealing so we found another restaurant.

We want consistency and somewhere we can go to relax after a stressful day. They can't provide that.