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    1. #1
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      Why does Bank of America need to know this?

      I just got an email stating that my credit card might be interrupted unless I update some personal info in my online account. My first thought was phishing but it included my name and the last four digits of my card number...and said to sign in online but didn't just give a link.

      I signed in and, sure enough, there were four questions it had for me.

      Two indicated income source and employment area (retired for both). OK...I can see that.

      But the other two questions had something to do with citizenship: country of citizenship and was I a dual citizen. Why would a bank be needing to know this? Especially since this is coming on the heels of the announced intent to have citizenship questions on the census, I'm a bit concerned. (Me? USA and no. Not my answers that concern me.)

      Ideas?
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    2. #2
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      They might collect data on their customers but not necessarily sell it anywhere. You did the right thing, never click on a link, best to go to the website directly, log in like you normally would and see what's up.

    3. The Following User Says Thank You to JenC For This Useful Post:

      SunDance (04-25-2018)

    4. #3
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      I got a similar email from Chase! I just deleted the email, they already know too much.
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      Mike and Gabe--GOTCHA 7/25/2011

    5. The Following 3 Users Say Thank You to Blackboy98 For This Useful Post:

      SunDance (04-25-2018), windycanyon (04-27-2018), Wwwoodchuck (04-26-2018)

    6. #4
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      Well....after 67 minutes on hold, I finally spoke to a person who had no idea what I was talking about and had no clue.

      I'm 5 minutes into my next hold session.

      Mike...Chase keeps asking me to update my income information to "increase my credit limit". They have the income info from before Bob retired. I figure if I tell them the lower number now they'll reduce my limit. They should only worry if I can't pay my bills so I figure the other isn't pertinent unless I really want to increase my limit. Those come in the mail and go straight into recycling.

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      Blackboy98 (04-25-2018)

    8. #5
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      And now....96 minutes into this never ending call....I find myself on hold a third time because the second person I spoke with has no clue.

    9. #6
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      Quote Originally Posted by SunDance View Post
      And now....96 minutes into this never ending call....I find myself on hold a third time because the second person I spoke with has no clue.
      WOW, you have a LOT more patience than I do. After 2-3 minutes I hang up.

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      Wwwoodchuck (04-26-2018)

    11. #7
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      All righty then.....that second person came back, asked a few more questions, and proceeded to transfer me to someone who worked in the area where citizenship would be a concern (why?)....and.....wait for it....."your call could not be connected...please hang up and call back using the toll-free number on the back of your card". The number I called initially. The number that had had a hold time projected at "between 52 minutes and an hour and 18 minutes". Yeah, right. They know they lost me....if they find something wrong in my account, they can call me back. That call lasted almost two full hours and I still have no answers.

      Bob also got the email asking for personal info update...and the same four questions.

    12. #8
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      Quote Originally Posted by Blackboy98 View Post
      WOW, you have a LOT more patience than I do. After 2-3 minutes I hang up.
      The phone followed me around as I did important stuff (hah....I worked on a jigsaw puzzle and swigged coffee).

    13. #9
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      I've had my credit card number stolen a few times, and these are cards I don't carry with me so it wasn't from a card reader hidden at the gas pump or anything. I don't even care if an email has my name and the last 4 digits of my credit card, I'm suspicious. Most recently, not only did someone make fraudulent charges on my card, they opened a Paypal account with it! That was a new one even for Paypal! The person had linked the account to an email something like "bloodykiller@somethingorother.com" And the, um, bozo customer service rep, even after I had identified myself by every possible means, including my real email address, said she'd send me an email confirmation when it was all straightened out. OK, what email are you going to send that confirmation to? Well, it says your email is "bloodykiller@somethingorother.com". Seriously? Didn't we just go through this? That is NOT my email address!

      I had a similar issue when someone hacked our Netflix account. Netflix kept sending notifications to the hacker's email, not mine, stating the information had been changed so the person would just change it again! That took more than several phone calls to straighten out also. So aggravating!

      We get emails also asking for more info so they can "offer us rewards" or increase our credit line. Hello? If I want my credit line increased, I'll let you know. In other words, don't call me, I'll call you. So far I haven't been asked my citizenship but now I know to watch for that.

    14. The Following User Says Thank You to smartrock For This Useful Post:

      SunDance (04-25-2018)

    15. #10
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      I'm 100% sure that email was a scam. I used to get these emails supposedly from BOA. My wife works for BOA and she told me the bank would never contact you by email for this type of issue.


      I get emails like this a couple times a week, most are from banks I have no relationship with. Just delete them.

      Forward the email to BOA: abuse@bankofamerica.com

      Here is some other info that may interest you. Bank of America Customer Service

    16. The Following 2 Users Say Thank You to barry581 For This Useful Post:

      SunDance (04-25-2018), windycanyon (04-27-2018)

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