Yep, I am painfully aware of this every month. There is a whole lot wrong with this bank. Honestly, I think they are pretty underhanded. For example, Michigan is a not a title bound state, which means when I get a car, or an RV, or a Boat, I get to keep the title. It is mine, in some states the title actually goes to the bank. They were insistent that I send them the title to the RV. Which I tried to explain to them I was not required by law to do that and the title was mine in this state. Finally after arguing with them I sent them the title. Went to the Secretary of state, said I lost the title, and for $10 they voided out the old one and issued me a new one.
The other thing, I think they do this to charge fees and things. So one month I never received my payment stub from them. I called them, and it was 5$ for them to reissue it. Which it would have then arrived late and I would have got a $10 late fee for my payment. They could take payment over the phone, but that is a 12$ fee. Trust me I really hate this bank. They had the nerve to call me once and try to get me to open an checking account with them. I let the lady have it.